IT Infrastructure Managed Services

Rec-Virtual-IMS, powered by REC will maintain your IT infrastructure and help your IT department balance its resources – financial and human. Our team offers a host of remote managed services for the monitoring and management of a variety of IT equipment, including:

• Routers/Switches/Firewalls/VPNs
• Unix, Microsoft and Linux Servers
• Desktop/End User Support Services

REC monitors and maintains your IT infrastructure remotely from our network operations center (NOC).  Since we staff our NOC with highly-qualified engineers, no call is transferred overseas. Every call is answered by a managed services expert who is capable of answering your questions and concerns immediately. As your managed services partner, we become an extension of your operations. We work with you to establish procedures and response standards that are based on your specific time-frame requirements. After gaining a thorough understanding of your policies and procedures, we operate as virtual employees, seamlessly integrating into your IT procedures. Our managed services clients also have the option to access our rapid response professional services teams. When needed, our NOC engineers can escalate issues to our professional services engineers who have expertise across a wide variety of disciplines. We can also leverage our knowledge and partnership with OEMs to ensure the speediest resolution with minimal disruption to your daily activities. REC has the flexibility and high-level customer service of a boutique firm with the financial stability of a much larger value-added reseller. Our managed services will meet your specific service requests without the capital investment and operating costs of the equipment and staffing needed to maintain a highly efficient NOC.